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Call Center Job in Chandigarh

Job Profile : Call Center Manager

Job Location : Chandigarh

Employment Type : Full Time

Job SummaryCall Center Job in Chandigarh

We are looking for a skilled Call Center Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.


  • Developing objectives for the call center’s day-to-day activities
  • Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.)
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired levels and taking corrective action, as needed.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.


  • Proven experience as call center manager or Team Leader position
  • Experience in customer service /sale is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Graduation in a relevant discipline will be appreciated

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