The Chennai-based public sector lender Indian Bank, which has completed one year of amalgamation with Allahabad Bank, said on Thursday that the combined entity’s three priorities going forward would be growth, earnings, and asset quality.
Indian Bank, which has been registering business and profit growth in the last three-quarters of FY 21, stated that it has emerged as one of the best banks in the country and will prioritise customer satisfaction.
Padmaja Chunduru, MD & CEO, Indian Bank, stated after launching the bank’s new vision and mission statement that the bank’s primary focus will be on customer service and satisfaction. Concerning the bank’s capital adequacy, she stated that Indian Bank was one of the most capitalised PSU banks in the country and thus had no need to seek funds from the central government, referring to the Centre’s decision to inject capital into four public sector banks. Chunduru stated that the bank’s recent triple A ratings with stable outlook from both Crisil and CARE Ratings – the best ratings in the country for a bank – would help the bank raise funds at lower rates and from a wider range of investors.
Employees, according to V VShenoy, executive director of Indian Bank, are the most important and valuable assets in providing insights into customer experience and acting as brand ambassadors. He stated that Indian Bank’s HR mission is to foster excellence through a journey of growth, individual development, and a robust employee experience.
K Ramachandran, executive director of Indian Bank, stated that the ADYA (Automated Dost for Your Assistance) Chatbot is an on-premise, artificial intelligence-based tool that allows customers to access information from the corporate website instantly.
Imran Amin Siddiqui, executive director, Indian Bank, launched IB – Smart Office which is a platform for employees for processing office notes and letters digitally across all administrative offices and branches. He said that IB – Smart Office is a complete green initiative of the bank which assists in cost-saving on printing and stationery, improved turn around time, increased productivity of employees, better control and compliance through various reports. On the occasion, the bank’s new tagline “Aapka Apna Bank – Har Kadam Aapke Saath” in Hindi and “Your own Bank – Always with You” in English was also launched.
