The digital transactions of HDFC Bank have been failing. Scores of customers had been trying since Saturday. In the last December also a similar thing had happened due to which the customer could not pay their loan on time. A team of experts has looked into the issue back then.
After the investigation by the RBI, a proper direction will be given to the HDFC Bank. Customers of banks came out on Twitter to speak up about the inconvenience caused.One of the officials of the HDFC bank tweeted that the inconvenience caused would not take long to come back to normal as they are working on it.
The outage in December was not due to any form of cyber attack but because of the underestimation of growth in the payment volumes. It was more due to the issue of capacity. There had been a significant increase in business across liabilities, assets, and payments.There has to be a sharper focus on digital banking as the majority of transactions are done electronically.
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