Indian Bank said banks and ATMs are critical locations that are frequented by the public in large numbers, carrying out the Pay Safe-Stay Safe initiative for its customers and medical care for its employees. As feared by the medical fraternity, this human contact might prove to be an obstacle in arresting the rapid spread of this virus.
In the midst of the coronavirus outbreak, Indian Bank and Syndicate Bank have declared safety measures for their staff and customers. Syndicate Bank indicated that, depending on the situation, ATM, branch banking and doorstep banking will be limited and may be closed if needed. To ensure minimal human interaction, this is being enforced. Banking via digital channels such as mobile and internet banking, however, must remain open. Around 50 percent of its workers must be present on any given day in each division and non-critical positions would be defined to enable the work-from-home policy to be enforced.
In order to prevent potential interaction with the impacted, Syndicate Bank branches will not provide passbook printing services and have requested customers to use such facilities digitally. Pay leave will be given for treatment time if any employee tests positive. In the meantime, all branches and offices were instructed to download shutters by 7 pm to ensure that appropriate premises sanitization steps are carried out.
For the convenience of the public, all banks prepared the Business Continuity Plan ( BCP) for the uninterrupted availability of banking services across alternative distribution channels and expressed confidence that all member banks would be able to sail collectively.