Citi Bank Personal Loan Customer Care

Citi Bank Personal Loan Customer Care Number

Citibank has a separate facility called Citi Phone that offers assistance for customer service 24×7 throughout India. For personal loans, this service is available from 9 am to 7 pm from Monday to Saturday (except on national holidays). The number of 24×7 CitiPhone calls inside India is 1860 210 2484. To get in contact with the customer service staff, clients outside India can dial +91 22 4955 2484.

Citi Bank Customer Care Numbers

Citi Bank Personal Loan Customer Care for NRIs

Submitting a Complaint about Citi Bank Personal Loan

• Go to the Complaint Form form on the official website of the bank.
• Choosing whether you are a new bank client or not
• Fill in fields such as name, email I.D., mobile phone, fields relevant to grievances and complaints.
• Please press ‘Send’.

Personal Loan Interest rate.

You can contact the nodal officers through the following channels:

Citi Bank delivers a wide range of financial products and services to its customers. In order to remedy the issues and problems posed by its customers, Citi has set up a robust and committed customer support department to resolve these difficulties. Consumers should contact qualifying customer support workers for any type of assistance they need relating to personal loans they have either taken or plan to take. There are numerous ways in which clients can contact customer support, such as email, voice messaging, and post. Clients can also visit any nearby Citi branch to get help in responding to your query.

You can also write to the nodal officer:

Principal Nodal Officer,
Mr M. Dhananjayan,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr Radhakrishnan Salai, Mylapore,
Chennai – 600 004.

Know More About Personal Loan EMI Calculator.

Online Assistance for Queries, Feedback or Complaints

Customers can use the Citi Bank Personal Loan customer support customer service by email, phone and mail, or in-person by going to the store. For customer help, customers should definitely write an email from the Citi Bank website itself. Customers can also contact the bank via their telephone banking number to respond to any questions or concerns. Contacting the customer support department is also viable.

You can contact Dialabank for any assistance around the clock by calling on 9878981166.

Grievance Redressal

Citibank strives to provide the latest customer service options for clients. For clients to file a query or report their requests, the bank provides the following channels:

Level 1 – Customer Service Team

• 24-hour CitiPhone
• Ask Me
• Via Email
• By sending a letter through Citibank Online Inbox
• Via Citibank’s official social media channels
• Interaction at branches

Know More About Personal Loan Eligibility Criteria.

However, you can escalate the complaint to Citibank’s dispute resolution mechanism if you do not obtain a response within four bank working days or are not happy with the response.

Level 2 – Head of Customer Care

Send your complaint to the head of the customer service via the online form available on Citibank’s website. Within 2 working days, you should expect an answer.

Level 3 – Principal Nodal Officer

If you are still not happy with the answer, refer the matter to Citibank’s Principal Nodal Officer. You will use any of the following methods to write to the PNO:

• By using a web form accessible on the website of Citibank
• By using the toll-free number 1-800-266-2400 or 022-4955 240000 to contact the customer service team (local call rates apply). Except on national holidays, these numbers are available from 10:00 am to 6:00 pm, Monday to Saturday.

Level 4 – Citibank Senior Management 

You will further escalate the problem directly to the senior management of Citibank if you are not happy with the answers. To write to senior management, use the online form available on Citibank’s website. Within two working days, you should receive a reply.

Level 5 – Reach out to the Banking Ombudsman 

As per the RBI Ombudsman Scheme of 2006, if the bank has not received a satisfactory reply within one month, a customer may file a complaint with the ombudsman. On the RBI website, you can find information about this scheme.

Principal Nodal Officer Details

If a query has not been addressed at the customer service team stage, using the information listed below, you can contact the Principal Nodal Officer. When you do so, you should note your first touchpoint with the bank and the reference number for interaction:

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