Citi Bank Personal Loan Customer Care

Citi Bank Personal Loan Customer Care Number

Citibank has a separate facility called CitiPhone that offers assistance for customer service 24×7 throughout India. For personal loans, this service is available from 9 am to 7 pm from Monday to Saturday (except on national holidays). The number of 24×7 CitiPhone calls inside India is 1860 210 2484. To get in contact with the customer service staff, clients outside India can dial +91 22 4955 2484.

Citi Bank Customer Care Numbers

City Customer Care Number
Ahmedabad 079-40015740
Akola 1800 180 2484
Aurangabad 0240-6659002
Bengaluru 080 – 67739333
Bhopal 1800 180 2484
Chandigarh 0172-6650900
Chennai 044-42274444
Coimbatore 0422-4237305
Delhi
  • 011 – 66125400
  • 011-49231800
  • 011-49812901
  • 011-30035000
  • 011-49231700
Faridabad 0129-4182250
Gurgaon 0124-4893918
Hyderabad 040-40005834 +91-40-66017101 / +91-40-33767101
Jaipur 0141-4053302 / 0141-4053300
Kochi 0484-4196500
Kolkata
  • 033 44003538 / 033 44003510
  • 033 44095015 / 033 44095017
Lucknow 0522- 4031203 / 0522- 4031204
Ludhiana 0161 501 2484
Mumbai
  • 022-25981401
  • 022-40765172
  • 022-61190919
  • 022-61416010
  • 022-61416010
  • 022-61534036
  • 022-40532123
Nagpur 0712-662-3101
Nanded 1800 180 2484
Nandyal 040 66662484
Nasik 040 66662484
Noida 0120 – 4396530
Pune 020-66064200
Surat 0261-4082707
Vadodara 0265-6639210


Citi Bank Personal Loan Customer Care for NRIs

Country Customer Care Number
Australia 1-800-252-856
Bahrain 8000-4884
Canada 1-800-248-4674
1-866-703-2462
Europe 00-800-2484 2484
0808 101 7384
Hong Kong 800-908-413
Singapore 1-800-225-7211
800 101 2342
Thailand 001-800-65-6196
UAE 8000-172-122
800-035703463
UK 0800 032 2484
USA 1-800-248-4674
1866 703 2462


Submitting a Complaint for Citi Bank Personal Loan

  • Go to the Complaint Form form on the official website of the bank.
  • Choosing whether you are a new bank client or not
  • Fill in fields such as name, email ID, mobile phone, fields relevant to grievances and complaints.
  • Please press ‘Send’.

Personal Loan Interest rate.

You can contact the nodal officers through the following channels:

Citi Bank delivers a wide range of financial products and services to its customers. In order to remedy the issues and problems posed by its customers, Citi has set up a robust and committed customer support department to resolve these difficulties. Consumers should contact qualifying customer support workers for any type of assistance they need relating to personal loans they have either taken or plan to take. There are numerous ways in which clients can contact customer support, such as email, voice messaging, and post. Clients can also visit any nearby Citi branch to get help in responding to your query.

You can also write to the nodal officer:

Principal Nodal Officer,
Mr. M. Dhananjayan,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.

Know More About Personal Loan EMI Calculator.

Online Assistance for Queries, Feedback or Complaints

Customers can use the Citi Bank Personal Loan customer support customer service by email, phone and mail, or in-person by going to the store. For customer help, customers should definitely write an email from the Citi Bank website itself. Customers can also contact the bank via their telephone banking number to respond to any questions or concerns. Contacting the customer support department is also viable.

You can contact Dialabank for any kind of assistance around the clock by calling on 9878981166.

Grievance Redressal

Citibank strives to provide the latest customer service options for clients. For clients to file a query or report their requests, the bank provides the following channels:

Level 1 – Customer Service Team

  • 24-hour CitiPhone
  • Ask Me
  • Via Email
  • By sending a letter through Citibank Online Inbox
  • Via Citibank’s official social media channels
  • Interaction at branches

Know More About Personal Loan Eligibility Criteria.

However, you can escalate the complaint to Citibank’s dispute resolution mechanism if you do not obtain a response within four bank working days or are not happy with the response.

Level 2 – Head of Customer Care

Send your complaint to the head of the customer service via the online form available on Citibank’s website. Within 2 working days, you should expect an answer.

Level 3 – Principal Nodal Officer

If you are still not happy with the answer, refer the matter to Citibank’s Principal Nodal Officer. You will use any of the following methods to write to the PNO:

  • By using a web form accessible on the website of Citibank
  • By using the toll-free number 1-800-266-2400 or 022-4955 240000 to contact the customer service team (local call rates apply). Except on national holidays, these numbers are available from 10:00 am to 6:00 pm, Monday to Saturday.

Level 4 – Citibank Senior Management 

You will further escalate the problem directly to the senior management of Citibank if you are not happy with the answers. To write to senior management, use the online form available on Citibank’s website. Within two working days, you should receive a reply.

Level 5 – Reach out to the Banking Ombudsman 

As per the RBI Ombudsman Scheme of 2006, if the bank has not received a satisfactory reply within one month, a customer may file a complaint with the ombudsman. On the RBI website, you can find information about this scheme.

Principal Nodal Officer Details

If a query has not been addressed at the customer service team stage, using the information listed below, you can contact the Principal Nodal Officer. When you do so, you should note your first touchpoint with the bank and the reference number for interaction:

Branch Zonal Officer  Contact Details Address
Ahmedabad Rohit Mehra 079-40015715
Email: regionalnodalofficer.west@citi.com
Citibank N.A., Ground Floor, Kalapurnam, Nr Municipal market, C G Road, Ahmedabad – 380009
Bangalore Nandish Prabhakar 080- 67739326
Email:regionalnodalofficer.south@citi.com
Citibank N.A., 5 M. G. Road, Bengaluru- 560 001
Chandigarh Puneet Sandhu 855-9066072
Email:regionalnodalofficer.north@citi.com
Citibank N.A., SCO 4-5, Sector 8C, Madhya Marg, Chandigarh – 160 009
Chennai John Koshy 044- 66890076
Email:regionalnodalofficer.south@citi.com
Citibank N.A., 7th Floor, Acropolis, No. 148, Dr. Radhakrishnan Salai, Mylapore, Chennai- 600 004
Delhi NCR Rakesh Singh 011- 41353301
Email:regionalnodalofficer.north@citi.com
Citibank N.A., Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi- 110049
Hyderabad Amaresh Sri Adibhatla 040- 66017109
Email:regionalnodalofficer.south@citi.com
Citibank N.A., Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad- 500 032
Jaipur Amit Sen 0141- 4053303
Email:regionalnodalofficer.north@citi.com
Citibank N.A., Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road, Jaipur-302001
Kochi and Trivandrum Yonus VY 0484- 4196512
Email:regionalnodalofficer.south@citi.com
Citibank N.A., 38/1581 Fotofast House, M G Road, Ernakulam, Kochi-682 035
Kolkata Arjun Mitra 033- 44095002
Email:regionalnodalofficer.east@citi.com
Citibank N.A., 9 Brabourne Road, Kolkata-700001
Lucknow and Kanpur Saurabh Mehrotra 0522- 4031203
Email:regionalnodalofficer.north@citi.com
Citibank N.A., Amren House, 17/1, Ashok Marg, Lucknow-226001
Mumbai Bipin Salunkhe 022- 61416002
Email: regionalnodalofficer.west@citi.com
Citibank N.A., Mahatma Phule Bhavan, Sector 17, Palm Beach Road, Vashi, Navi Mumbai- 400705


Citi Bank Personal Loan Customer Care FAQ’s

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