Deutsche Bank Personal Loan Customer Care

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      Deutsche Bank Personal Loan Customer Care

      Deutsche Bank Personal Loan Customer Care

      In order to provide the best banking experience for its clients all over the world, the different products and services provided by the bank are carefully planned and competitive in nature.

      The Deutsche Bank Personal Loan Customer Care service is available 24×7 throughout the year for customers to report their ad requests for concerns that they may experience in their everyday banking process. When you choose Deutsche Bank as your personal loan provider, you can be confident that you will receive continuous assistance right from the moment you apply for the loan until you repay the loan in full.

      Deutsche Bank Personal Loan Customer Care Number

      Toll-free number 1800 123 6601
      Phone banking number 1860 266 6601
      Phone banking number while calling from Mumbai 6601 6601
      Email address customer.care@db.com
      Email address for escalating your complaints head.services@db.com

      Deutsche Bank Personal Loan Customer Care Numbers for NRI Customers

      Via telephone banking, NRI clients may also lift and address their concerns. The Deutsche Bank Personal Loan Customer Care number mentioned below can be called by Deutsche Bank clients living abroad:

      +91 22 6601 6601

      Submitting a Complaint about Deutsche Bank Personal Loan

      Step 1:

      • To lift a complaint, you can do so by calling the numbers above.
      • Optionally, from the bank’s site itself, you can email the Deutsche Bank Personal Loan Customer Care service. To do so, a drop-down menu appears to allow you to pick the type of complaint. You can send it to the customer service department by clicking ‘submit’ once you have finished selecting it. 

      Step 2: If your issues in the first step are not addressed,

      • Escalate your complaint to the Grievance Redressal Officer of the bank

      Step 3: If the topic is still unanswered,

      • Your complaint to the Principal Nodal Officer’s nodal officers will further intensify.

      Online Assistance for Queries, Feedback or Complaints

      Customers can make use of use the Deutsche Bank Personal Loan Customer Care customer service by email, phone and mail, or in-person by going to the shop. For client help, customers can definitely write an email from the Deutsche Bank website itself. Customers can also contact the bank via their telephone banking number to respond to any inquiries or concerns. Contacting the customer support department is also viable. YOU CAN CONTACT DIALABANK FOR ANY KIND OF ASSISTANCE AROUND THE CLOCK BY CALLING ON 9878981166.

      Grievance Redressal

      Level 1-
      If the clients face any difficulties or have any concerns about any of the goods or services of the Bank or have to record any fraud or complaint, they can do it by calling the customer support service or directly at the branch of the bank.

      Level 2-
      If the customers do not obtain a timely response or if the response obtained from the above contact is unsatisfying, they can escalate their complaint to the Customer Service Department Manager via email at head.services@db.com

      Level 3-
      The Nodal Officer of the respective area or the Principal Nodal Officer is the next step of progression.

      Level 4-
      This is the highest degree of escalation inside the Bank that is open. The clients are willing to lift their concerns to the bank’s respective department heads.

      Principal Nodal Officer Details

      Principal Nodal Officer
      Deutsche Bank AG, India
      Private and Commercial Clients
      PO Box Number – 9094
      Goregaon Post Office
      Goregaon (E), Mumbai 400063

      The Regional Nodal Officers’ contact information can be found on the bank’s official site. Within 7 working days of the date of such an escalation, customers should expect a reply.

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