DHFL Personal Loan Customer Care

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      DHFL Personal Loan Customer Care

      DHFL provides several contact platforms to remain linked with its clients, whether it is a prospect or a client to explain or ask about their home loans. DHFL can be reached at the nearest branch by Toll-Free Numbers, Email or Drop. There is also a comprehensive redressal mechanism for complaints. Below you can find more information about DHFL Personal Loan Customer Care.

      DHFL Personal Loan Customer Care Number

      With the following information, one can contact DHFL Personal Loan Customer Care via their toll-free customer service:

      Toll-Free New Customer: 1800 22 34 35 (9 am to 7 pm from Monday to Sunday)
      Existing Customer Toll-Free: 1800 3000 1919 (Monday to Saturday, 9 am to 6 pm)

      DHFL Personal Loan Customer Care Numbers for NRI Customers

      Submitting a Complaint about DHFL Personal Loan

      Step 1:

      By calling the DHFL Personal Loan Customer Care numbers above, you may do so to answer a query.
      Instead from the bank’s site itself, you can contact DHFL Personal Loan Customer Care. In order to do so, a drop-down menu appears to let you select the type of complaint. When you have picked it you can send it by pressing ‘submit’ to the customer service department.

      Step 2: If the first step doesn’t fix the problems,

      Escalation of your case to the Grievance Redressal Officer of the bank

      Step 3: If an unanswered question still exists,

      Your point with respect to the Principal Nodal Officer’s nodal officers will be further intensified.

      Online Assistance for Queries, Feedback or Complaints

      Customers can use the customer service system of the DHFL Personal Loan by email, phone and mail, or by visiting the bank in person. For client help, clients should definitely write an email from the Rely Money website itself. Customers can also contact the bank via their telephone banking number to respond to any inquiries or concerns. Contacting the DHFL Personal Loan Customer Care Department is also viable. YOU CAN CONTACT DIALABANK FOR ANY KIND OF ASSISTANCE AROUND THE CLOCK BY CALLING ON 9878981166.

      Grievance Redressal

      LEVEL 1:
      If customers are not pleased with the resolution of conflict by the DHFL Personal Loan Customer Care team, they should visit the home branch to resolve the situation.

      LEVEL 2:
      If the solution given in Level 1 was not up to the satisfaction of the client, he/she may further escalate the issue to the Grievance Redressal Officer of the bank.

      LEVEL 3:
      You may contact the Principal Nodal Officer if you are not happy with the resolution provided in Level 2.

      LEVEL 4:
      However, after taking the above steps, if the issue remains unresolved, clients can contact the Banking Ombudsman service provided by the RBI (Reserve Bank of India).

      Principal Nodal Officer Details

      In order to lodge a complaint, the issue should be brought to the attention of the Branch Manager involved.

      Mr Ashok Sherugar
      Link Intime India Pvt. Ltd
      C -101, 247 Park, L. B. S. Marg, Vikhroli West, Mumbai -400 083.
      Phone: +91-22-49186000, +91-22-49186060

      Email: [email protected]

      DHFL Personal Loan Customer Care FAQ’s

       

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