HDFC Personal Loan Customer Care

HDFC Personal Loan Customer Care Number

HDFC Bank is one of India’s most reputed lenders and offers its clients a range of personal finance services, including personal loans.

You can reach HDFC Personal loan customer care executive as a customer by sending a mail, by post, or by simply calling a customer care executive to answer your personal loan queries.

In the event of any personal loan questions, we will take a look at the approaches you can use to reach an HDFC customer service executive. Based on the location in which you live, you can even search the HDFC Personal loan customer care numbers.

HDFC Personal loan customer care can be reached via email, the bank website’s virtual assistant service, or the city-based customer care phone number.

HDFC Personal loan Customer care Number: 1800 258 3838 Toll-Free Number (only for India) (8:00 a.m. to 8:00 p.m on all days).

HDFC Personal Loan Customer Care Numbers

City 

Customer Care Number 

Ahmedabad 07961606161
Bengaluru 08061606161
Chandigarh 0172 6160616
Chennai 044 61606161
Cochin 0484 6160616
Delhi and NCR 011 61606161
Hyderabad 040 61606161
Indore 0731 6160616
Jaipur 0141 6160616
Kolkata 033 61606161
Lucknow 0522 6160616
Mumbai 022 61606161
Pune 020 61606161
Other Cities 1860 – 267 6161

HDFC Personal Loan Customer Care for NRIs

The bank has set up special toll-free HDFC Personal Loan customer care numbers for NRIs that are current HDFC Bank customers, where they can dial and get assistance with banking products.

Country

Customer Care Number

USA  855-999-6061
Canada  855-999-6061
Kenya  0-800-721-740
Singapore  800-101-2850
Other Countries 91-2267606161

Submitting a Complaint with HDFC Personal Loan Customer Care

HDFC has a 3-step procedure to provide suggestions or to raise a complaint.

Step 1:

  • To lift a complaint, you can do so by calling the numbers above.
  • Alternatively, from the bank’s site itself, you can email the customer service. To do so, a drop-down menu appears to allow you to pick the type of complaint. You should give it to the customer care department by clicking ‘submit’ after you have finished picking it.
  • Even you can write to:
    HDFC Bank Ltd.,
    Empire Plaza I, 1st Floor,
    LBS Marg, Chandan Nagar,
    Vikhroli West, Mumbai – 400083

    to send a formal complaint letter.

Step 2:

If the issues in the first step are not addressed.
  • Escalate your complaint by dialing 18002664060 between 9:30 a.m. to 5:30 p.m.(Monday to Saturday) to the bank’s Dispute Redressal Officer.
  • Alternatively, you can write to Grievance Redressal Officer Ms. Punam Umesh Naik, Grievance Redressal Cell, HDFC Bank Ltd., 2nd Floor, Zenith House, Mahalaxmi, Mumbai-400034.

Step 3:

If the problem is still unanswered, 
  • Further, escalate your complaint to the nodal officers of the Principal Nodal Officer. To do this, three platforms, email, written complaint, and phone call, can be used. Within 10 days, you can expect an answer from the HDFC Personal Loan customer care.

  • You can also contact the Principal Nodal Officer, Ms. Zenobia Neville Mehta, on 022 62841505.
  • Also, you can write to her at Ms. Zenobia Neville Mehta, HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai-400013.

The following channels should be used to reach Nodal Officers:

HDFC Bank delivers a vast range of financial products and services to its customers. In order to resolve the questions and problems posed by its customers, HDFC has set up a robust and committed customer support department to deal with those issues. For whatever sort of assistance they seek relating to personal loans they have either taken or plan to take, consumers should contact eligible HDFC Personal Loan customer care service staff. There are numerous ways in which clients can contact customer support, such as email, voice messaging, and post. To get help in answering your problem, clients may also visit any nearby HDFC branch. The Personal loan eligibility criteria differ as per requirements of the lender.

Online Assistance for Queries, Feedback or Complaints

Through email, phone, and post, or by visiting the branch in person, customers can contact HDFC Personal loan customer care service. Consumers should email customer support from the HDFC Bank website itself. Customers can also contact the bank via their telephone banking number to address any questions or complaints. You can contact Dialabank for any kind of assistance around the clock by calling on 9878981166. Whether its reqarding personal loan interest rate , EMI calculation , tenure , etc all your queries will be solved by professionals.

You can also email the customer service department at the following address:

For all products except credit cards:

HDFC Bank Ltd.

Empire Plaza I, 1st Floor,

LBS Marg, Chandan Nagar,

Vikhroli West, Mumbai – 400 083.

Grievance Redressal

In the unlikely event, your question or complaint has not been answered satisfactorily by customer care; customers may contact the Bank’s Grievance Redressal Officer by email, phone, or letter. By filling up a form, customers will submit emails from the HDFC bank website itself about the complaint. They can also phone 1800 22 4060 at the Call Center (toll-free from MTNL or BSNL landline). Calls can be made from 8 AM and 8 PM from Monday to Friday and from 8 AM to 4 PM on Saturday & Sunday. For banking goods, the Grievance Redressal Officer may be contacted at 022-28569303 from 9:30 AM to 6:30 PM on Monday to Friday and from 9:30 AM to 1:30 PM on Saturday. Customers may also mail their concerns to the Grievance Redressal Officer at the following address, and within 10 working days, they will receive a response.

You may directly write to the Grievance Redressal Officer about any complaints about any product other than credit cards:

Ms. Punam Umesh Naik (Grievance Redressal Officer)

Grievance Redressal Cell, HDFC Bank Ltd,

2nd Floor, Zenith House, Mahalaxmi.

Mumbai-400034.

HDFC Bank Mailing Address:

HDFC Bank Ltd.

Empire Plaza I, 1st Floor,

LBS Marg, Chandan Nagar,

Vikhroli West, Mumbai – 400 083

Principal Nodal Officer Details

If the Redressal Cell grievance is unable to answer your complaint, you may contact the Principal Nodal Officer of the bank based in your state by email or letter. With the aid of the online form on the HDFC website, emails may be submitted directly to the Nodal officer in question. If you want to contact the Nodal Officer via post, the addresses of Nodal Officers located across India are as follows.

Area of operation Centre Nodal officer Contact details
Andhra Pradesh and Telangana Hyderabad Anil Varughese Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034 Tel: 040 – 6792 1327 Phone Banking: Hyderabad: 61606161, Rest of AP & Telangana: 1860 267 6161 Email: bohdfchyd@hdfcbank.com
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati Ramadoss Ramaswamy Address: HDFC Bank Ltd, Quality Initiative Group, 2nd Floor, Build Well Compound Between Darwin School and NEPPCO Bhawan R G Baruah Road Guwahati Tel: 033-44065165, Assam-781005 Phone Banking: Assam/ Arunachal Pradesh / Manipur / Meghalaya / Mizoram / Nagaland / Tripura: 1860 267 6161 Email: bohdfcasm@hdfcbank.com
Bihar Patna Ramadoss Ramaswamy Address: HDFC Bank Ltd, EXHIBITION ROAD-PATNA Address: Bimla Sadan Holding No # 801 / 432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar – India Phone no: 033-44065165 Phone Banking: 1860 267 6161 Email: bohdfcptn@hdfcbank.com
Chattisgarh Raipur Vikas Vijayvergiya Address: HDFC Bank Ltd, 179, M P Nagar, Zone-II, Near Hotel Lake Princes, Bhopal – 462011 (M.P.) Mobile:74898 60375 Phone Banking: Indore: 6160 616 Rest of Madhya Pradesh / Chhattisgarh: 1850 267 6161 Email: bohdfcrai@hdfcbank.com
Delhi Delhi I Santosh Sinha Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 Tel: 0124 4664245 Phone Banking: Delhi: 6160 6161 Email: bohdfcdel@hdfcbank.com
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad Alpa Kothari Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009 Tel: 079-66001069 Phone Banking: Ahmedabad: 6160 6161 Rest of Gujarat: 1860 267 6161 Email: bohdfcahm@hdfcbank.com
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Delhi II (Haryana NCR) Santosh Sinha Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 Tel: 0124 4664245 Phone Banking: NCR: 61606161 Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Gautam Budh Nagar districts of Uttar Pradesh: 1860 267 6161 Email: bohdfcdel@hdfcbank.com
Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. Chandigarh Ashok Puri Address: HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh. Tel: 0172 -3924866 Phone Banking: Chandigarh: 6160 616 Punjab, Himachal Pradesh, Haryana:1860 267 6161 Email: bohdfccgh@hdfcbank.com
Jammu and Kashmir Jammu Santosh Sinha Address: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002 Tel: 0124 4664245 Phone Banking: Jammu & Kashmir: 1860 267 6161 Email: bohdfcjammu@hdfcbank.com
Jharkhand Ranchi Ramadoss Ramaswamy Address: HDFC Bank Ltd., Jardine House, 4 Clive Row, Kolkata – 700001, Phone no. 033 – 44065165, Phone Banking – 1860 267 6161, Email: bohdfcrnc@hdfcbank.com
Karnataka Bangalore Anuraag Gupta Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041 Mobile: 9336820290 Phone Banking: Bangalore: 6160 6161 Rest of Karnataka: 1860 267 6161 Email: bohdfcblr@hdfcbank.com
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). Thiruvananthapuram Jitheesh Janardhanan Address: HDFC Bank Ltd Cordial Residency Towers Opposite Kurups Lane Sasthamangalam Thiruvananthapuram – 695010 Tel No.: 0471 – 4253303 Phone Banking: Kochi: 6160 616, Rest of Kerala, Union Territory of Puducherry (only Mahe Region), Union Territory of Lakshadweep: 1860 267 6161 Email: bohdfctrv@hdfcbank.com
Madhya Pradesh Bhopal Vikas Vijayvergiya Address: HDFC Bank Ltd, 179, M P Nagar, Zone-II, Near Hotel Lake Princes, Bhopal – 462011 (M.P.) Mobile:74898 60375 Phone Banking: Indore: 6160 616 Rest of Madhya Pradesh: 1860 267 6161 Email: bohdfcbpl@hdfcbank.com
Districts of Mumbai, Mumbai Suburban and Thane Mumbai I Ravi Mukherjee Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Tel No.: (022) 33958663 Phone Banking: Mumbai: 6160 6161 Rest of Maharashtra & Goa: 1860 267 6161 Email: bohdfcmum@hdfcbank.com
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa Mumbai II Ravi Mukherjee Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Tel No.: (022) 33958663 Rest of Maharashtra & Goa: 1860 267 6161 Email:bohdfcmum@hdfcbank.com
Odisha Bhubaneswar Ramadoss Ramaswamy Address: HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No – D, Baramunda, Bhubaneswar – 751003 Tel – 033-44065165 Phone Banking: 1860 267 6161 Email: bohdfcbnr@hdfcbank.com
Rajasthan Jaipur Parul Sharma Address: HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur – 302021 Rajasthan Tel: 0141-2353326 Phone Banking: Jaipur – 6160616 Rest of Rajasthan – 1860 267 6161 Email: bohdfcjpr@hdfcbank.com
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai Sundar Krishnamoorthy Address: HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002. Tel No.: 044 28616424 Phone Banking: Chennai: 6160 6161 Rest of Tamil Nadu / Pondicherry, Andaman and Nicobar Islands: 1860 267 6161 Email: bohdfcchn@hdfcbank.com
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Sameer Tiwari Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Tel No.: 0522-3019135 Phone Banking: Lucknow: 0522 -6160 616 Rest of Uttar Pradesh: 1860 267 6161 Email: bohdfckpr@hdfcbank.com
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Sameer Tiwari Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Tel No.: 0522-3019135 Phone Banking: Rest of Uttar Pradesh & Uttarakhand: 1860 267 6161 Email:bohdfcddn@hdfcbank.com
West Bengal and Sikkim Kolkata Ramadoss Ramaswamy
Address: HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata – 700 001 Tel No.: 033-44065165 Phone Banking: Kolkata: 6160 6161 Rest of West Bengal / Sikkim: 1860 267 6161 Email: bohdfckol@hdfcbank.com

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