IIFL Bank Personal Loan Customer Care Number

IIFL is among the best financial services that provide best in class services to its customers. This finance firm has specialized in providing non-banking finance solutions to customers. This NBFC provides finance solutions and customer assistance regarding Dialabank personal Loans with the contact numbers 1860-267-3000 and 7039-050-000 ( 9:30 AM to 6:30 PM Mon to Fri) the company is keenly involved in providing the best financial solutions to its customers. The executives from IIFL will get in touch with you as soon as you report any issue or share a suggestion. The IIFL online platform is open to any suggestion from the customers.

IIFL Bank Customer Care Number

The customer’s service numbers provided by IIFL Bank Personal Loan Customer Care number are:

IIFL Bank Overseas Personal Loan Customer Care for NRIs

The clients of IIFL can anytime contact the finance service on their Global Helpline Number regarding the personal loan +91 22 4007 1000.

Submitting a Complaint about IIFL Bank Personal Loans

The clients of IIFL can report a service or problem through different channels, whether you have a query or the complaint regarding any of the service that was provided to you. The customers are allowed to “Request a Call Back” from the firm so that you get easy solutions to all your problems. The company strives to provide you with an exact solution to your problem. The following methods can be used to lodge any complaint regarding a personal loan in IIFL.

• Call: You can call on the company’s toll-free number and then “Request a Call Back” from IIFL. So that the representative from IIFL reaches out to you as soon as possible to hear out your dilemma and provide needful solutions and answers.
• Online Form: The clients, in this case, need to contact the firm through their website and then fill in the available online form. Hit the ‘Contact Us’ button, and there you will get multiple options to contact the firm like email, SMS, and call.
• Post: You can post a letter to the official address of the bank to bring the concern to the notice of authorities.
• In-person: The Customer can visit the city branch and can locate the bank branch through the branch locator.

Online Assistance for Queries, Feedback, or Complaints

For expressing any feedback/grievance/query are all accepted on the online platforms of IIFL. The feedback form is also available if the customer wishes to fill one from the official website. From the ‘contact us’ option, the company will provide the options as to how the customer wants to approach them.

You can find the ” feedback form” from a similar section, and there you go your suggestions and opinions are shared with IIFL. Under this feedback form, you need to fill in your personal details, bank account number, and city so that your form gets approval. For more details concerning your personal loan, you can call on this number 9878981166.

Grievance Redressal 

After submitting your grievances via the above methods if the desired outcomes were unsuccessfully provided, then there is a hierarchy that follows the problem resolution on different levels. And while you apply for such forms and customer care, your Complaint ID is automatically generated by the Firm for future purposes.

The customer care segment of the company effectively works on the complaint right after receiving it and guarantees a satisfactory outcome within 15 days from the day of registration. Although, a clear mechanism is followed by the firm in case the above methods fail in the accomplishment of the cause. The following levels then follow to provide needful solutions: 

Level1: In case of unsatisfactory results in the initial stages, the customer can escalate their problems to the Grievance redressal cell via mail to the mail ID GRO@iifl.com or writing a letter to their official address.

Level2: Further if the solution provided is not pleasing enough to the customer and within 15 days if the problem receives no acknowledgeable response then further actions can be taken by escalating the issue to the Nodal office at NO@iifl.com.

Level3: Yet if the results are not satisfactory then the customers can reach out to the NHB at crcell@nhb.org.in

Principal Nodal Officer Details

Various Nodal Officer branches in India are as follows: