J&K Bank Personal Loan Customer Care

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      J&K Bank Personal Loan Customer Care

      Jammu & Kashmir Bank is a bank that was established in 1938 in the private sector. It provides, amongst other things, consumer banking, corporate banking, financial services, private banking, cash management, and mobile banking products. The Bank has over 850 national branches spread throughout the world.

      The Jammu and Kashmir Bank provides clients with various forms of personal loans to fulfill their needs. To appeal to various segments of consumers, these personal loans are divided into different categories. These loans offer a credit amount of up to Rs.20 lakh and a repayment period of up to 7 years.

      J&K Bank Personal Loan Customer Care Numbers

      The personal loan customer care team of Jammu and Kashmir Bank is well prepared to resolve all customer queries related to interest rate, loan tenure, repayment options, etc. As mentioned below, clients can get their questions related to personal loans answered quickly across different channels.

      Centre of Contact: 1800 1800 234
      Client Care:0194-24819999
      E-banking services: 1800 1800 234

      J&K Bank Personal Loan Customer Care Numbers for NRI Customers

      The bank has set up special toll-free numbers for NRI clients who are current J&K Bank clients, where they can call to get assistance with banking products. NRI’s customers will communicate with the bank.

      Inbound International Voice Services:+91 194 2713434, +91 194 2713435 & +91 194 2481936

      Submitting a Complaint about J&K Bank Personal Loan

      Step 1: 

      • To answer a query, you can do so by calling the above J&K Bank Personal Loan Customer Service numbers.
      • In comparison, from the bank’s website itself, you can email customer service. In order to do so, a drop-down menu appears to allow you to select the type of complaint. When you have finished selecting it you can send it by pressing ‘submit’ to the client service department.

      Step 2: 

      • Moving your problem to the Grievance Redressal Officer of the bank
      • Optionally, you should apply to The Redressal Officer of The Grievance

      Step 3:

      When the subject still remains unanswered,

      • Your point about the Principal Nodal Officer’s nodal officers will escalate further.
      • To do this, three media, e-mail, written complaints, and a phone call can be used. Within 10 days, you can receive an answer.

      Online Assistance for Queries, Feedback, or Complaints

      By going to the store, clients can contact J&K Bank Personal Loan customer service customer support via email, phone, and post, or in person. Clients can send an email from the J&K Bank website itself for customer support. To respond to any inquiries or complaints, customers may also contact the bank via their telephone banking number. It is also feasible to contact the client support department. You can contact Dialabank for any kind of assistance around the clock by calling on 9878981166.

      Grievance Redressal

      As we continue this journey, one thing will not change – an assurance at all times of our best service to you. But there may also be times where customers are not pleased with the solution offered by the service. To explain those instances and lodge a complaint, please follow the following procedure:

      Level 1:

      • We are committed to resolving your queries/issues within 7 working days. If you do not hear from us during this timeframe, or you are not satisfied with our resolution of your issue, the customer can write to us at jkbcustomercare@jkbmail.com.

      Level 2:

      • If the client is not pleased with the resolution provided at level 1 within 2 working days, the client may send his/her complaint to the Head of Customer Service at jkbcustomercare@jkbmail.com customer experience.

      Alternatively, consumers should write to the head of the customer service at:

      Zonal Office
      M.A Road Srinagar
      190001(J&K)
      Phone(LL): 0194-2471042
      2452658, 2471723, 2484008
      Email: united@jkbmail.com

      Level 3:

      In the event that the complaint is not resolved to the satisfaction of the customer, within 7 working days from the above matrix, the customer may contact the National Housing Bank at the address provided below in the prescribed format available at HTTP: www.nhb.org.on/Greivance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB percent E2 percent 80 percent 93Physical-Mode National Housing-System/Lodging-Complaint-Against-HFCs-NHB percent E2 percent.

      Regulation and Supervision Department,

      Vice President (Supervision & Control Division) 

      The Jammu & Kashmir Bank Ltd 

      Zonal Office: Rail Head Complex, Jammu 

      Phone: 0191-2471899

      Email:shareesh.sharma@jkbmail.com

      Principal Nodal Officer Details

      The details of the Principal Nodal Officer is given below:

      Vice President (Supervision & Control Division) 

      The Jammu & Kashmir Bank Ltd 

      Zonal Office: Rail Head Complex, Jammu 

      Phone: 0191-2471899

      Email:shareesh.sharma@jkbmail.com

      J&K Bank Personal Loan Customer Care FAQ’s

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