Tata Capital Bank Personal Loan Customer Care

⋆ Interest Rate 9.99% ⋆

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      Why us?

      Rates as low as 9.99%*
      Loans Up to 30 Lacs
      Same Day Disbursal
      Doorstep Service
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      Tata Capital Personal Loan Customer Care Number

      Being one of the largest NBFCs in India Tata Capital provides various financial services to its customers. In order to provide maximum convenience to the customers. Tata ensures that customers get their queries and concerns addressed as soon as possible. There are various ways in which you can get in touch with the Tata customer care executive. 

      Tata Capital Personal Loan toll-free number

      • You can call the customer care between Monday to Saturday 
      • The timings of call should ideally be between 9:00 a.m. to 8:00 p.m
      • Tollfree Number: 1800-209-6060
      • Remember that you will not be able to connect on Sunday or on public holidays 
      • You can reach out to various officials until your queries are addressed 

      Tata Capital Customer Care Numbers

      You can easily get all the contact details through Dialabank Personal Loan.

      Toll-free Number 1800-209-6060
      Non-Toll-free Number 91-22-6745-9000
      Fax Number +91 22-6610-6722
      Tata Capital’s customer service  1800-209-6060

      Tata Capital Personal Loan Customer Care for NRIs

      USA 1866 42424 48 
      CANADA 8000 9114 001
      SINGAPORE 011 800 0424 2448
      KENYA 800 101 255

      Submitting a Complaint about Tata Capital Personal Loan

      Tata Capital Website

      • In case of any complaints or queries, you can always call on the toll-free number or drop an email 
      • If you are not satisfied with how your problem has been resolved, you can take further steps 
      • Go to the Tata Capital Website 
      • Click on the customer grievances page.
      • Then click on the ‘Consumer finance’ Heading’. You will be asked to fill in the details of your complaint
      • You will then get a response from the customer redressal officer.

      Level 3 

      • If your problem has not been resolved by the first complaint on the website, go to the same form again.
      • This time file your complaint, under the ‘Level 3’ section.
      • You also need to list out the reasons why the answer to the previous complaint was not satisfactory ‘
      • A senior customer redressal officer will get in touch with you.

      Level 4 

      • If you still think that the query has not been answered, you need to file the same complaint under Level 4.
      • The chief customer redressal officer will get in touch with you

      RBI

      • If the complaint has still not been resolved you need to contact the Reserve Bank Of India 
      • Address:

        The Reserve Bank of India

        Department of Non-Banking Supervision

        Mumbai Regional Office, 3rd floor

        Opposite Mumbai Central Railway Station

        Byculla

        Mumbai 400 008

      • Email:[email protected]

      Online Assistance for Queries, Feedback, or Complaints

      Tata Capital has a very good support system for its online customers. They can get all the information that they need as well as give their feedback and complaints. There are separate steps for the existing customers and the new customers to get in touch with the bank. You can contact Dialabank for any kind of assistance around the clock by calling on 9878981166.

      For Existing Customers

      • You need to visit the official Tata Capital website 
      • Go to the Customer Care section and click on the Customer Service
      • Provide all the information that is asked 
      • You also need to provide your contact information 
      • You can type in your queries in the comment section
      • It will be addressed as soon as possible 

      For the New Customers 

      • Firstly, you need to go to the registered website 
      • Click on the ‘Tata Capital Customer Care’ 
      • You will find a tab called ‘apply now’
      • Enter your name and your contact details 
      • Fill in your city details 
      • Choose ‘Personal Loan’ under the product 
      • You also need to click Yes, if you are an existing customer 
      • Cross verify all the details and submit

      Grievance Redressal

      One of the Interesting features of the Tata Capital Personal Loan is that there are various levels in which you can file your complaint.

      Level 1: Includes the redressal through the customer care number and email.

      Level 2: If you are not satisfied with the service in level 1, you can always file your complaint under level 2. A Customer Redressal Officer will contact you as soon as possible.

      Level 3: If your complaint has not been resolved in level 2. File your complaint in Level 3. Senior Customer Redressal Officer will get in touch with you.

      Level 4: You can get in touch with the  Chief Customer Redressal Officer. You will get the answer to your query in two working days.

      Level 5: If your queries are still unanswered you can get in touch with the RBI directly through this address. 

      The Reserve Bank of India,

      Department of Non-Banking Supervision,

      Mumbai Regional Office, 3rd Floor,

      Opp. Mumbai Central Railway Station,

      Byculla, Mumbai – 400 008

      Email id: [email protected]

      Principal Nodal Officer Details

      South

      Mr. Vaman N., Nodal Officer
      Address:
      Tata Capital Financial Services Ltd,
      No.82/1, 1st Floor, Krishna Tower,
      Richmond Road, Opp. Tata Motor
      Finance, Near Wakf Board,
      Bangalore – 560025
      Tel No.: 080-67733103
      Email:
      [email protected]

      North

      Mr. Deepak Aggarwal, Nodal
      Officer
      Address:
      Tata Capital Financial Services ltd.
      SCO-4, Sector-16, Faridabad
      121001, Haryana
      Tel No.: 0129-4366108
      Email:
      [email protected]

      East 

      Mr. Sumanta Saha, Nodal Officer
      Address:
      Tata Capital Financial Services Ltd,
      11th Floor, P S Srijan Tech Park, DN
      52, Saltlake, Sector V, Kolkata –
      700091
      Tel No.: 033-66208994
      Email:
      [email protected]

      West

      Mr. Rajesh Kumar, Nodal Officer
      Address:
      Tata Capital Financial Services
      Limited, Lodha I-Think Techno
      Campus Building, Building A, 4th
      Floor, Off Pokhran Road No 2,
      Thane (West) 400 607
      Tel No.: 022-61827365
      Email:
      [email protected]

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