Income Tax Department ‘s New Directive on Norms


The Income Tax Department has urged its customer care centres to monitor email objections of taxpayers about their income tax results and other difficulties and diligently send them to tax officers. Finance Minister Arun Jaitley exposed two taxpayer-friendly actions of the department which imagine an analysis of complaints without visiting a tax office and easy processes to obtain a permanent account number (PAN) card. Here we explain the top 5 ways taxpayers can benefit from the income tax rules:

1.       The Income Tax Department, under the current income tax returns instructions, has asked the Aaykar Sampark Kendra (ASK) to forward emails taken from the taxpayers to reach in-charges who will consequently send it to jurisdictional Assessing Officers (AOs). As per earlier norms, these complaints were sent to the AO but were not monitored at various levels of authority, which will be done now. In some cases, they were delivered by the ASK to the AO through snail mail and not email, which will be done in all cases now.

2.       The ASKs or the income tax customer care centres are meant to answer questions related to the situation of Permanent Account Number (PAN) and Tax Deduction Account Number applications, the procedure of filing of income tax and property tax returns, refund related complaints and for redressal of other general problems over phone calls or email.

3.       Wherever the action is required to be taken by the officers in field formation, in order to provide quick judgment of taxpayer’s objection/s, the Aayakar Sampark Kendra should forward the email to concerned Commissioner of Income Tax (Administration and Coordination) for onward transmission to respective jurisdictional Assessing Officers for necessary action. The taxpayer may also be informed so that he may do further correspondence with the concerned officer.

4.       Thee-Sahyog initiative initiated by FM Arun Jaitley on Tuesday is pointed at decreasing compliance cost, primarily for small taxpayers.  To solve mismatches in statements of taxpayers there is an online mechanism whose incomes have not been selected for the survey, without visiting the tax office.

5.       In the pilot project, 91,000 income taxpayers have been identified. Under this pilot, the assessment will be notified by SMS and email about the mismatch and then they will have to log in to e-filing portal of the tax office to see the mismatch