Muthoot Finance Personal Loan Customer Care

Muthoot Finance Personal Loan Customer Care

Muthoot Finance provides both salaried and non-salaried individuals with a personal loan to meet a range of personal needs. With easy and minimal paperwork, you can access a Muthoot Finance personal loan starting at Rs. 50,000. Read the following sections to learn about Muthoot Finance’s customer support facilities, including different methods to contact the department, such as a toll-free number, email ID, postal address, etc.

Muthoot Finance Personal Loan Customer Care Number

Given below are the Muthoot Finance Personal Loan Customer Care numbers:

• For the Southern part of India: 994-6901-212 (chargeable)
• For Gujarat and Maharashtra: (+91)800-0451-451 (chargeable)
• Other parts of India: 1800-313-1212 (toll-free)

Muthoot Finance Personal Loan Customer Care Numbers for NRI Customers

Via telephone banking, NRI clients may also lift and address their concerns. The helpline numbers listed below can be called by Muthoot Finance clients living abroad.

Muthoot Exchange, Dubai	(+97)142-726-339, (+97)152-995-0570
Muthoot Finance UK Ltd & Muthoot Global Money Transfers Private Limited	(+44)203-004-3182
Muthoot Travel & Tourism LLC, Dubai	(+97)143-341-945, (+97)152-995-0570

Submitting a Complaint about Muthoot Finance Personal Loan

Step 1:

• By calling the Muthoot Finance Personal Loan Customer Care numbers above to settle a complaint, you can do so.
• Preferably, you should email customer support from the bank’s site itself. A drop-down menu appears to let you pick the form of complaint in order to do so. You can send it by pressing ‘submit’ to the Muthoot Finance Personal Loan Customer Care department when you have finished choosing it.

Step 2: If your problems are not addressed in the first step,

Escalation of your argument to the bank’s Grievance Redressal Officer

Step 3: If there is still an unanswered query,

Your argument regarding the nodal officers of the Principal Nodal Officer would further intensify.

Online Assistance for Queries, Feedback or Complaints

To get a solution to your question, request feedback or register a complaint, you can follow the following routes:

• Email: By giving your 15-digit Customer Identification Number (CIF ID) and other information, you can send an email to Muthoot Finance.
• Chatbot/Virtual Assistant: The Muthoot Finance virtual assistants named “Mattu” and “Mittu” will provide answers to your queries. In the bottom left corner of the Muthoot Finance homepage, press on ‘Chat with us to access the chatbot.
• Social Media Handles: You can also use Muthoot Finance’s social media handles on Facebook, Twitter, LinkedIn, etc to request a solution to your question.
• Write: You may also write to Muthoot Finance and send by post/courier your written complaint. The mailing address for all divisions of Muthoot is available on the website.

YOU CAN CONTACT DIALABANK FOR ANY KIND OF ASSISTANCE AROUND THE CLOCK BY CALLING ON 9878981166.

Grievance Redressal

If the Muthoot Finance Personal Loan Customer Care service team does not answer your complaint, then you can contact the Grievance Redressal Officer via any of the following channels:

• Email: You can send an email to the Grievance Redressal Officer detailing your case number and CIF number
• Call: You can use the following numbers to call the Grievance Redressal Cell:

Grievance Redressal Cell- North: +91-11 46697754

Grievance Redressal Cell – South:  91-484 6690231

• Write: Instead, at the following addresses you may write to Grievance Redressal Cell:

Grievance Redressal Cell- North: General Manager, Customer Grievance, Redressal Cell, GM’s Office Muthoot Group, Muthoot Towers Alaknanda, Delhi -110019.

Grievance Redressal Cell – South: Asst. General Manager, Customer Grievance Redressal Cell, CGM’s Office Muthoot Chambers, Kurian Tower, Opposite Saritha Theatre, Banerji Road, Ernakulum, Kerala – 682018.

Principal Nodal Officer Details

If you are not happy with the response given by both the Muthoot Finance Personal Loan Customer Care team and the Grievance Redressal Officer, then you can contact the Principal Nodal officer by either of the following means:

Email: By mentioning your case number and CIF number via the Muthoot Finance website, you can send an email to the Principal Nodal Officer.

Write: Instead, you may write the following address to the Principal Nodal Officer:

Principal Nodal Officer – Customer Grievance,
Muthoot Chambers, Kurian Tower,
Opposite Saritha Theatre,
Banerji Road , Ernakulum ,
Kerala – 682018.

Muthoot Finance Personal Loan Customer Care FAQ’s