Shamrao Vitthal Co-operative Bank Personal Loan Customer Care

Shamrao Vitthal Co-operative Bank Personal Loan Customer Care

SVC Co-operative Bank, founded in 1906, was one of the earliest cooperative banks in India. The bank was formerly known as The Co-operative Bank Limited of Shamrao Vithal. It was initially registered and later converted into a cooperative bank as a Co-operative Credit Society. The bank’s primary vision is to provide the less fortunate members of society with much-needed banking assistance and to encourage upcoming companies. The bank aims to generate savings and financial discipline among its clients, thus establishing its economic position.

Late Rao Bahadur Shripad Subbarao Tamaki, one of the key founders of the bank, called the bank after its guru, Late Shamrao Vithal Kaikini. In 1915, in Mumbai (then known as Bombay), the bank founded the first cooperative housing society. In 1988, the bank earned the status of “Scheduled Bank.” The deposits held at the bank reached 13,000 crores in 2016.

Shamrao Vitthal Co-operative Bank Personal Loan Customer Care Numbers

Excellent customer service support is offered by SVC Co-operative Bank. Eligibility, characteristics, current loan status, loan application status, and more customers should contact the customer service team using any of the following channels for any questions on personal loans:

  • 24 x 7 Helpline Number Toll-free-1800-313-2120
  • Written Communication-Customers may also write their feedback/complaints/queries to the headquarters in Mumbai or Thane in written form.

Shamrao Vitthal Co-operative Bank Personal Loan Customer Care Numbers for NRI Customers

For NRI customers who are present Shamrao Vitthal Co-operative Bank customers, the bank has set up special toll-free numbers where they can call to get assistance with banking items. The customers of NRI can interact with the bank.

Submitting a Complaint about Shamrao Vitthal Co-operative Bank Personal Loan

Step 1: 

  • You can do so by calling the above Shamrao Vitthal Co-operative Bank Personal Loan Customer Service numbers in order to answer a question.
  • In contrast, you can email customer support from the bank’s website itself. A drop-down menu appears to let you pick the form of complaint in order to do so. You can send it by pressing ‘submit’ to the customer service department when you have finished choosing it.

Step 2: 

  • Transfer your question to the bank’s Grievance Redressal Officer
  • Optionally, you should submit to The Grievance’s Redressal Officer

Step 3:

When the issue is still unanswered,

  • Your argument regarding the nodal officers of the Principal Nodal Officer would further intensify.
  • It is possible to use three media, e-mail, written complaints, and a phone call to do this. You can receive a response within 10 days.

Online Assistance for Queries, Feedback, or Complaints

Customers can contact Shamrao Vitthal Co-operative Bank Personal Loan customer service customer support via email, phone, and post, or in person, by going to the shop. For customer service, clients can send an email from the Shamrao Vitthal Co-operative Bank website itself. Customers can also contact the bank via their telephone banking number to respond to any inquiries or concerns. Contacting the customer service department is also viable. You can contact Dialabank for any kind of assistance around the clock by calling on 9878981166.

Grievance Redressal

grievance resolution system has been placed in place by SVC Co-operative Bank to process and quickly address customer grievances. The redress mechanism for  complaints is as follows: 

 
Level 1: Complaint Book accessible at each branch 
 
  • For the convenience of clients and timely resolution of grievances, SVC Co-operative Bank provides complaint book at each branch.
  • All grievances noted in the complaint book are addressed within four days by the branch manager. 
Level 2: Zone-level Divisional Manager 
 
  • If the concern noted in the book is not addressed within four days or is not up to the customer’s satisfaction, the matter can be escalated at the zonal level to the respective divisional manager. 

Alternatively, consumers should write to the head of the customer service at:

SVC Co-operative Bank Ltd.

SVC Tower

J.Nehru Road, Vakola

Santacruz (East)

Mumbai – 400 055

Level 3: AGM/DGM/DGMM 
 
  • If the divisional manager does not satisfactorily address the complaint, the customer may further escalate the problem to the respective AGM or DGM.

Regulation and Supervision Department,

SVC Co-operative Bank Ltd.

SVC Tower

J.Nehru Road, Vakola

Santacruz (East)

Mumbai – 400 055

Telephone number: 6699 9999/7199 9999

Principal Nodal Officer Details

SVC Tower

Nehru Road, Vakola, Santacruz (East)

Mumbai – 400 055

Telephone number: 6699 9999/7199 9999

Shamrao Vitthal Co-operative Bank Personal Loan Customer Care FAQ’s